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5 May, 2007

We have launched our new website, please take a look and let us know what do you think. Don't forget to take our poll.
5 May, 2007

We have launched our new services website, please take a look and let us know what do you think. Don't forget to take our poll.

Customers choose Villa Park Shell Service because we are different from other repair facilities. We listen to you. We consider auto repair and service from the customer's point of view. We believe in preventive maintenance and will recommend performing only the work that you need. We replace only defective or worn parts … and we use only the highest quality replacement parts. We back our work with a 12,000 mile / 12 month warranty. Long time customers know us for our honesty and integrity.

We will diagnose your problem correctly the first time, and provide an accurate estimate before work is begun. We do not diagnose by parts swapping. We have the equipment and ASE certified Master Technicians who can accurately diagnose and repair your vehicle. We even guarantee our diagnosis. If our diagnosis is incorrect, you don't pay for that repair. How's that for accuracy? Most repairs are completed in one day. We'll explain your repairs in detail. We'll advise you as to what is best for your vehicle and prioritize repairs that are needed immediately versus those that can wait. We'll always suggest what is best for you by giving you all of the information you need to make an educated decision. We advise, you decide! 

Information is critical to repairing today's high-tech vehicles. We have multiple sources of information at our disposal when it comes to your car. We have Mitchell Repair and Alldata on DVDs. We also use Identifix, an Internet based system of repair information that maintains a database of "pattern failures." This helps identify problems and reduces the time it takes to repair your vehicle. We also belong to iATN, the International Automotive Technician's Network. This Internet based professional organization is where thousands of the best technicians from around the world come to share information and knowledge.

We will maintain all of your service records on our networked computer system. We know your service history, and we won't sell you something that's already been done, nor will we miss something that you really need.

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